Who are we?
AppQuantum is an international mobile free-to-play game publisher. Our company was founded in 2017 and is successfully growing and scaling!
We help talented developers around the globe focus on making mobile games they love. We publish their games and increase their revenue, so they can produce worldwide hits.
AppQuantum is renowned for its popular titles, including Gold & Goblins, Idle Lumber Empire, and Idle Outpost, among others.
The company is headquartered in Cyprus. Our team has 140+ people working from 18 locations, and we’re constantly looking for new professionals!
We are looking for a talented Player Support Manager to join our team!
Key Responsibilities
- Resolve technical problems and game issues reported by players to support
- Respond to player reviews in app stores
- Prepare and publish guides for players and the team
- Inform the product team about current game issues and work on solutions
- Improve the product support process
- Follow the instructions, regulations, and KPIs of the support team
Skills, Knowledge & Expertise
- Proficient in using ticket systems like Helpshift, Zendesk, Salesforce, or similar
- Knowledge of the basic principles of mobile, desktop, and web application development and operation, including client-server interaction, APIs, and SDKs
- Basic experience with Power BI, Tableau, Qlik, or similar tools
- B2 level English proficiency or higher
Nice to Have
- Basic SQL knowledge
- Experience with Datagrid or other database interaction programs
Benefits
- Flexible work environment: Work remotely from home or at one of our offices in Cyprus or Armenia
- Paid holidays and sick leave to prioritize your health and well-being
- Competitive salary based on interview results and annual performance reviews
- Bonus system tied to the company's success and performance
- Opportunities to attend conferences, workshops, and meetups
- English classes
- Cool corporate parties and team-building events
- Holiday Gifts: celebrate special occasions with thoughtful holiday gifts from the company
- Free lunches in our offices: enjoy a pleasant time over a meal with your colleagues
